Refund Policy

1. 14-Day Free Trial

All new Engram accounts include a 14-day free trial. You will not be charged during the trial period. No payment information is required to start, and you can cancel at any time before the trial ends with no charge whatsoever.

If you cancel before the trial converts to a paid subscription, your account will remain active until the end of the trial period and then be deactivated. You will not owe anything.

2. Monthly Plans — No Refunds

Once a monthly subscription has been charged, that billing period is non-refundable. You retain full access to Engram for the remainder of the paid period. Cancellation takes effect at the end of the current billing period — you will not be billed again after cancellation.

We do not offer pro-rata refunds for unused days on monthly plans.

3. Annual Plans — Pro-Rata Refund Window

Annual plan subscribers are eligible for a pro-rata refund within 7 days of their annual renewal date. The refund amount is calculated based on the number of unused months remaining in the billing year.

To request an annual plan refund, email billing@theengramapp.com within 7 days of your renewal charge with the subject line "Annual Refund Request". Include the email address associated with your account.

After the 7-day window, annual plan payments are non-refundable for the remainder of that billing year.

4. How to Cancel

You can cancel your Engram subscription at any time through either of these methods:

• Billing portal: Go to Settings → Billing within the Engram app and click "Cancel subscription"
• Email: Send a cancellation request to billing@theengramapp.com from the email address associated with your account

Cancellation is effective immediately — your subscription will not renew at the next billing date. You keep access to Engram until the end of your current paid period.

5. Exceptions

We may, at our sole discretion, issue refunds outside the above policy in exceptional circumstances — for example, in the case of a significant service outage or billing error on our part. If you believe you have been charged in error, contact us at billing@theengramapp.com and we will investigate promptly.

6. AI Provider Costs

Engram operates on a Bring Your Own Key (BYOK) model. Any costs you incur with AI providers (Anthropic, OpenAI, Google, etc.) through your own API keys are entirely separate from your Engram subscription. Engram has no visibility into or control over those charges. Refunds for AI provider costs must be requested directly from the respective provider.

7. Contact

For refund requests or billing questions:

Email: billing@theengramapp.com
Operator: Arun Kumar Rathinam, Pune, Maharashtra, India

We aim to respond to all refund requests within 2 business days.